SUPPORT & FAQ

Your Account Templates, Address Book, Transport Agreement (Customer Number), Additional...

User Manual

• User manual

Add-ons

• Report center
• Address book export
• Address book import
• Cost for "Automatic price"
• Information about "Automatic price"

Transport agreement (Customer number)

• Change customer number on an existing transport agreement
• Consignee customer number
• Add a new transport agreement
• Temporary customer number
• Regular pickup

Address book

• Add consignee customer number
• Change the consignor’s pickup address

Templates

• Good rows

Consignment Questions regarding your consignments

Regular pick-up (Print without booking)

• Print without booking

Returns

• Create return

Edit consignment

• Edit consignment information

Latest status

• Latest status

Pick up address & Delivery address

• Pick up address & Delivery address

Trace goods

• Track goods

Cancel booking

• Cancel booking

Settings Information on how to set preferences in our service

User

• Add new users
• Delete users

Profiles

• Profile settings
• Change profile for a user

Package types

• Which package types can I choose from? And which ones are already on my account?
• Add or remove package types

Login

• Forgot password
• My account has been locked

Printing Freight documents, settings for printing, etc.

ApportPrinter

• Installation and Usermanual
• Information about ApportPrinter

ApportConnect

• Installation file and manunal for ApportConnect
• ApportConnect

Order labels & printers

• Order labels and printers

Automatic printing

• Automatic printing set up

Freight documents

• ★ How to print freight documents
• Why is the label printed but not waybill?
• Print again
• Blank page when printing freight documents

Carriers and integrators Information about Carriers, Contact information for carriers and integrators

Carriers

• Contact information for our carriers
• Add carrier
• Which transport product should I choose?

Integrators

• Contact information A-M
• Contact information O-W

Sales Questions regarding sales of Web-TA

General Terms and conditions

• General terms and conditions.

General Data Protection Regulation, GDPR

• DATA PROCESSOR AGREEMENT (DPA)

Contact information to our sales representatives

• Contact information to our sales representatives

Integration queries Integration queries

ApportConnect

• About ApportConnect

Integration prices

• Integration prices

Read more about our integrations

• Integrate with your systems

Specifications and instructions

• Documentation and specifications

Invoice Questions regarding invoices

Invoice specifications

• Invoice specifikations

Missing invoice

• Missing invoice or copy of invoice

Unifaun Analytics Basic functionality, Data and Qlik Sense

Basic functionality

• Which apps are available?
• How can I get a quick intro of how to use Analytics?
• How often is the data refreshed?
• Can I export data from the apps?
• My company has its own Qlik Sense server. Can we use Unifaun’s data in our own apps?
• How can I learn more about Qlik Sense?

See all 8 articles

Data in Analytics

• What currency is shown in the app?
• Can I add consignments that are not booked through Unifaun?
• Can I define my own KPI:s?
• What data is available to be used in an Analytics Custom app?
• What data is included in the Analytics Enterprise app?

The Analytics Enterprise app

• Details
• Carrier
• Status
• Flow
• Dashboard

Advanced functionality in Qlik Sense

• Can I make my own bookmarks?
• Can I filter on dimensions that are not shown in a filter box or chart?
• Can I do a search across the full data set?
• What is a drilldown dimension?