Customers using Web-TA Professional can add the "Create Return" button *
This is a free add-on and you add it by going to "Add-ons" - "All add-ons" - "Free add-ons" - "More info" - "Returns" and then click "Order ".
* Note! If you have enabled the option "Create return" but still can't see the button, it is because the function is not supported by the transport service.
In these cases you willl have to make mirrored consignment.
Please see the instructions below.
Web-TA Base: (Mirrored Consignment)
Customers using Web-TA Base accounts creates returns by creating a so-called mirrored consignment.
This means that you'll have to create a new consignment and swap places on the consignee and consignor addresses.
That is, the consignor of the original consignment should be set as the consignee on the return consignment.
The consignee of the original consignment should then be set as the consignor on the return consignment.
Did you not get the answer you were looking for?
Then you are welcome to contact us at the technical support. Our office hours are monday-friday between 8.00am – 5.00pm. You can reach us either by email or phone.
Phone: 08 - 729 88 50